Warranty
Lifetime Warranty
At Time Resistance, we are dedicated to crafting leather goods that stand the test of time. Our products are made with the highest quality materials and traditional craftsmanship, designed to accompany you for a lifetime. Because we believe in the durability and enduring appeal of our products, we are proud to offer a lifetime warranty on our leather bags and accessories.
Each product may vary slightly in colour, grain and texture due to the natural characteristics of the leather and the vegetable-tanning process. These variations are not considered defects, but part of what makes every piece unique. Natural markings, subtle veins, wrinkles and variations in the grain may also be present and are characteristic of genuine full-grain leather.
Each Time Resistance leather bag is supplied with our own Certificate of Guarantee, confirming our lifetime warranty against manufacturing defects. Every item is carefully crafted and undergoes quality control before dispatch. With use and time, the leather will naturally develop a distinctive patina, giving each product its own individual character.
What Our Lifetime Warranty Covers
Our lifetime warranty guarantees that your Time Resistance product will be free from defects in materials and workmanship for the lifetime of the product. If, at any time, your item fails due to a manufacturing defect, we will repair it at no cost to you. This includes:
Stitching Issues: If the stitching on your bag or accessory comes undone due to faulty workmanship, we will repair or restitch it.
Hardware Failure: Should any hardware, such as zippers, clasps, buckles, or rivets, break or malfunction due to a manufacturing defect, we will repair or replace the faulty part.
Warranty Exclusions
While our products are built to last, there are certain circumstances where our warranty does not apply. These exclusions include, but are not limited to:
Natural Wear and Tear: Over time, leather will naturally age, develop a patina, and show signs of wear. This is part of what makes your product unique. Variations in color, texture, and minor scuffs that develop over time are not covered under this warranty.
Accidental Damage: Damage caused by dropping, crushing, or other impacts, including punctures, tears, and cuts, is not covered.
Improper Care or Maintenance: Leather is a natural material that requires proper care. Any damage resulting from neglect, such as exposure to harsh chemicals, direct sunlight, prolonged moisture, or failure to regularly condition the leather, is not covered.
Alterations or Unauthorized Repairs: Any modifications or repairs made by someone other than Time Resistance or an authorized repair service may void the warranty.
Damage from External Elements: Damage caused by external elements such as fire, flood, or other natural disasters is not covered by this warranty.
Intentional Damage or Misuse: Intentional damage, misuse, or abuse of the product, including overloading, using it for purposes other than its intended use, or subjecting it to unreasonable force, will void the warranty.
Loss or Theft: The warranty does not cover loss or theft of your product.
If any problem occurs with the product received, which indicates a necessity for repair, contact us by email care@timeresistance.com and we will repair your product within 1 week of delivery to us.
